KMS Lighthouse & Forrester Summit
How to Support Hybrid Work with Enterprise Knowledge Management
Join us for a Special Online Summit
November 11th 11:00 AM EST/4:00 PM GMT
Reserve Your Spot
Key speakers
Kate Leggett
VP and Principal Analyst
Forrester Research
Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.
Burg Hughes
Senior Manager
Call Center Operations
GE Healthcare
Call Center Operations
GE Healthcare
Jerry Campbell
Director of E&I Ops Consumer Services
UnitedHealthcare
UnitedHealthcare
Michael Karl
Keynote Speaker & Mentalist
Michael Karl Magic
Michael Karl Magic
Danielle Shuffler
Knowledge Management / Performance Insights Manager
Toyota Financial Services
Toyota Financial Services
Anca Sinzieanu
Trade Marketing Manager
Orange
Orange
Phillip Dale
Head of Support & Enablement
Marks and Spencer
Marks and Spencer
Doron Gower
Chief Solution Architect
KMS Lighthouse
KMS Lighthouse
Sagi Eliyahu
CEO
KMS Lighthouse
KMS Lighthouse
Agenda
KMS Lighthouse & The Hybrid Work Environment
Opening remarks
New innovations related to AI & automation
Sagi Eliyahu
CEO
KMS Lighthouse
KMS Lighthouse
Doron Gower
Chief Solution Architect
KMS Lighthouse
KMS Lighthouse
Forrester
How to Support Hybrid Work with Enterprise Knowledge Management
Kate Leggett
VP and Principal Analyst
Forrester Research
Forrester Research
Marks & Spencer Customer Spotlight Story
Hear from Phillip Dale Head of Support & Enablement at Marks and Spencer On their KM & Automation Success
Phillip Dale
Head of Support & Enablement
Marks and Spencer
Marks and Spencer
Panel Roundtable
Hear real life success stories and insights from top leaders across a variety of industries
Get tips on how organizations successfully transformed their work environment to hybrid and improved customer experience and employee experience
Hear Top Thought Leaders Weigh in on Hybrid Work & KM
Knowledge management is the heart of everything we do in the CX realm. It provides consistent messaging from every channel. Agents have access to answers from a system that will deliver the best customer experience. The KMS will also power AI chatbots and self servicing channels as well. It helps us deliver an effortless experience and increase loyalty for our customer base.
UnitedHealthcare
The true success of our digital transformation and Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin board; it is about how those numbers impact our customers and their patients.
GE Healthcare
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Reserve Your Seat Today at the 2021 KMS Lighthouse Knowledge Management Summit