Forrester TEI Webinar
How We Saved A Client $2.2M In Call Center & Digital Operations Costs
Join us for a live Webinar
October 26th 11:00 AM EST/4:00 PM UK time (GMT+1)
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About
Join us for a live webinar where Forrester will break down a study, they conducted on one of our clients that reveals how we saved them $2.2M in call center and digital operations costs.
In this webinar we will break down the Total Economic Impact Report that Forrester authored and highlight the cost savings and business benefits enabled by KMS Lighthouse. Customer service leaders and their organizations are increasingly investing in knowledge management solutions to add order and easy access to content from any touchpoint or channel for customers and agents alike.
Learn more about how leading organizations across all industries are benefiting from implementations of KM solutions at the webinar.
Key speakers
Kate Leggett
VP and Principal Analyst
Forrester Research
Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.
Mary Barton
Consultant
Forrester Research
Mary Barton is a leading consultant and analyst for Forrester. She’s helped 100s of organizations worldwide determine the Total Economic Impact of their respective services, thereby enabling countless customers to make educated business decisions.
Doron Gower
Chief Solution Architect
KMS Lighthouse
Doron is KMS Lighthouse’s Chief Solution Architect, part of the company leadership, responsible for leading the company’s technical interactions with customers and business partners, includes live demonstrations of KMS Lighthouse’s knowledge-based platform. He provides consulting advice for multiple stakeholders and international customers from the Philippines to the UK, to the US and many places in between, on how to optimize their usage of the platform. Doron works closely with the leading analysts sharing updates on knowledge management developments and experiences. He holds an MA in Land Economy from Cambridge University.
Agenda
Intro:
Opening Remarks
Doron Gower
Chief Solution Architect
KMS Lighthouse
KMS Lighthouse
Keynote Session:
How We Saved $2.2M In Call Center & Digital Operations Costs
Kate Leggett
VP and Principal Analyst
Forrester Research
Forrester Research
Mary Barton
Consultant
Forrester Research
Forrester Research
Summary:
Summary, Updates & News
Doron Gower
Chief Solution Architect
KMS Lighthouse
KMS Lighthouse
Q&A and Closing Remarks
Sneak peek from the report
Reserve Your Seat Today at the
Forrester TEI Webinar