Presents
Zoom Into Knowledge
Join us at the MidCity Place, London!
Wednesday, 23rd September, 2026
Where and when?
Wednesday, 23rd September, 2026
MidCity Place
71 High Holborn, London WC1V 6EA, United Kingdom
From 9:00 am to 14:00 pm
Reserve your place
Let’s grow together
Join us for an exclusive live event
Hosted by Zoom and KMS Lighthouse, this exclusive conference explores how smarter knowledge management transforms customer experience.
When the right knowledge reaches the right person – at exactly the right moment – everything changes. Agents resolve faster. Customers wait less. Experiences become consistent, personalized, and trusted.
Join us to discover how organizations are using knowledge management to drive measurable improvements in customer satisfaction, loyalty, and retention and what it takes to get there.
Learn from the best
Key speakers
Megan
Hardman
Solution Architect
KMS Lighthouse
Ben
Neo
Head of Contact Center and CX Sales EMEA
Zoom
Chelsea
Martin
Head of Data, AI & Operational Excellence
Saga plc
Chelsea leads Data, AI and Operational Excellence at Saga plc, overseeing a multidisciplinary team responsible for data strategy, AI innovation, automation, technology, and operational support. Working closely with senior stakeholders, she focuses on translating data and AI capabilities into measurable improvements in customer experience, operational efficiency, and business performance within a highly regulated financial services environment.
She has a particular passion for the responsible adoption of AI for Saga’s ageing customer demographic, ensuring innovation is balanced with trust, accessibility, and ethical governance. Her focus is on harnessing emerging technologies to deliver exceptional customer experiences while maintaining the confidence and reassurance that Saga’s customers value.
Sagi
Eliyahu
CEO
KMS Lighthouse
Sagi is the President and CEO of KMS Lighthouse. In recent years, Sagi and his leadership team have evolved KMS Lighthouse into a worldwide recognized leader in the field of corporate software knowledge management. Sagi has had remarkable leadership success in his career, having started new enterprises and seen them become global giants. Sagi formerly worked as the vice president of Aman Group, where he launched the company’s activities into international markets around the world. He was previously with KMPG, where he managed the technical finance consulting unit. Sagi is a certified public accountant with an MBA from Israel’s College of Management Academic Studies, where he majored in the management of technical firms.
Doron
Gower
Chief Solution Architect
KMS Lighthouse
As Chief Solution Architect, Doron is responsible for leading the team covering the company’s interactions with partners globally, including live demonstrations of KMS Lighthouse’s knowledge-based platform. He also oversees the product demonstration environment for KMS Lighthouse and provides consulting advice for international customers from the Philippines to the UK, to the US and many places in between, on how to optimize their usage of the platform.
Doron has an MA in Land Economy from Cambridge University.
Practical
A day full of value
This event will provide valuable insights and hands-on learning opportunities with knowledge management professionals across a variety of sectors, helping you to better understand how to deploy knowledge management solutions that solve the toughest business problems.
Don’t miss out on this unique opportunity to share lessons learned with your peers, network with industry experts, and take the first step towards driving ROI for your company through effective knowledge management.
We hope to see you there!
Vegan, gluten-free and vegetarian options will be available for lunch.
Gathering & Breakfast
Zoom CX Approach
Improving CX with Knowledge Management
Success Story
Coffee Break and Socialising
Success Story
Lunch
*All refreshments will be provided by Zoom and KMS Lighthouse