Future Events

Call and Contact Center Expo UK November 22-23, 2022 London, UK Meet us

KMWorld November 7-10, 2022 Washington DC Meet us

Past Events

Microsoft Roundtable 3rd April, 2022 Microsoft Campus, Alan Turing 3, Herzliya

The Ultimate Exhibition for the Customer Engagement Industry 16th & 17th of March 2022 Las Vegas Convention Center | Stand 4013

Knowledge Champions Breakfast 24th February, 2022

Customer and User Experience event 16-17 November 2021 ExCeL London

KMS Lighthouse & Forrester Present the 2021 KM & Automation Summit April 7 2021 Virtual Meet us

Customer Contact Week Europe February 19, 2019 Berlin

Call & Contact Centre Expo March 26, 2019 London

NICE Interactions April 15, 2019 Las Vegas

Refresh Freshdesk September 4, 2019 Las Vegas

KM World November 4-7, 2019 DC

Customer Contact Week Europe March 3, 2020 Berlin

Salesforce App Meetup March 17 2020 London Meet us

C+UX Experience Show March 18-19 Excel, London UK

Call and Contact Center Expo UK November 22-23, 2022 London, UK Meet us

KMWorld November 7-10, 2022 Washington DC Meet us

Delta Dental BizTech Summit June 28-30, 2022 Austin, Texas Meet us

CCW June 20-23, 2022 Caesars Forum, Las Vegas Meet us

Forrester CX North America June 7-9, 2022 Nashville Meet us

Learning Technologies May 4-5, 2022 London, UK Meet us

PR and News

Yahoo finance | June 14, 2023

KMS Lighthouse and Foundever™ Enter Strategic Partnership to Deliver SaaS Enterprise Knowledge Management for Contact Centers

KMS Lighthouse announced its partnership with Foundever, combining its best-in-class knowledge management technology and 30 years’ worth of strategic expertise implementing superior customer and agent experiences with Foundever to deliver end-to-end knowledge...

TEDEd | April 14, 2021

KMS Lighthouse: 4 Ways Knowledge Management Can Boost Your Team’s Productivity and Efficiency

LESSON CREATED BY MICHAEL TIGULO USING TED-Ed's LESSON CREATOR VIDEO FROM KMS Lighthouse YOUTUBE CHANNEL

IBM | April 2, 2021

KMS Lighthouse: 5 of the Biggest Benefits of an AI-Driven Customer Service Center

When most people think of AI applications in the workplace, they tend to focus on back-end operations like supply chain management. However, the reality is that AI can have just as transformative an effect on customer-facing activities.

The Times of Israel | March 29, 2021

Shufersal’s Zvi Baida on Customer Care and Support During Lockdowns

Using a knowledge management system – by an Israeli company, KMS Lighthouse – in order to create a centralized database for our agents so they could provide more professional, data-driven answers

HubSpot | March 4, 2021

4 Clever Tips for Providing Customers With Instant and Accurate Answers

KMS Lighthouse Contributing to the report done by HubSpot on Providing Customers With Instant and Accurate Answers

IBT | February 5, 2021

Top AI Startups to Watch in 2021

Here’s a look at eight of the top AI startups that show immense potential to deliver excellent new solutions and possibly become the next leaders in the AI sector.

Forbes | February 2, 2021

How To Choose A Knowledge Management Platform To Help You Thrive In 2021

Technology is sure to play a role in helping organizations thrive, not just survive in 2021.

Geektime | November 12, 2020

KMS Lighthouse acquires Reps.AI because smart solutions demand smart service

The Israeli AI startup deploys Machine-Learning technologies to cut time on service calls and provide efficient insight into retention success. Reps AI's team will move to KMS Lighthouse's Tel Aviv R&D center...

Maddyness | October 1, 2020

Leading in the next normal with cross-channel knowledge sharing

Victor Snyder spoke with Sagi Eliyahu, the CEO of KMS Lighthouse - knowledge management solution for enterprises - about the importance of knowledge sharing amid lockdown. Founded in 2012, KMS Lighthouse works with multinational brands such as DHL, GE Healthcare...

Business 2 Community | September 29, 2020

What Are Knowledge Management Solutions and Why You Should Care

The use of knowledge management systems (KMS) is gaining traction among enterprises, especially when it comes to customer service and human resource management. Still, not many regard KMS as an essential application for their organizations.

Information Age | September 29, 2020

How does knowledge management improve customer engagement?

How do knowledge management solutions ensure that businesses can facilitate the best customer engagement possible?

Yahoo | September 3, 2020

How This CEO is Shaping the Next Normal in Customer Care and Employee Onboarding

Automation in the fields of customer service and employee onboarding may seem counterintuitive as it would appear to take away the human touch in dealing with stakeholders. Deploying chatbots and automated knowledge centers...

Forbes | March 31, 2020

The Impact Of Employee Experience On Customer Experience

The Impact Of Employee Experience On Customer Experience. The link between employee experience and customer experience has been noted by many research studies.

Forbes | January 5, 2020

Sagi Eliyahu, CEO of KMS Lighthouse Accepted into Forbes Technology Council

Sagi Eliyahu, official member of Forbes Councils

KMWorld | November 12, 2019

GE Healthcare wins the 2019 KM Reality Award at KMWorld

Ge Healthcare received the distinguished Reality Award of 2019 by KMWorld which recognizes a demonstrated leadership in the implementation of knowledge management practices and processes, this was done by using KMS Lighthouse.

KMWorld | November 6, 2019

KMWorld 2019 Case Study: How GE Healthcare uses knowledge management to enhance its call center

KMS Lighthouse and GE Healthcare joined forces at KMWorld 2019 to present a session showcasing how the medical technology company implemented a new knowledge management system for its call center.

Tadviser | December 13, 2018

VTB implemented a knowledge management system – “Business Wikipedia”

VTB bank announces the end of the implementation of the Lighthouse knowledge management "Business Wikipedia" for all retail departments and contact centers of bank. Bank employees now need less than 3 seconds to find the necessary information.

PR Newswire Cision | July 9, 2019

Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management

Creative Virtual, a world leader in customer and employee engagement, and KMS lighthouse, a leading provider of next-generation knowledge management, are integrating their solutions to help organisations improve customer service, call resolution and knowledge management

CSM | November 27, 2019

How a Rapid CX Response Can Save Lives

Customer experience can be one of the most crucial aspects of a corporation since it is one of the few direct and constant gateways between the brand and the customer.

KMWorld | May 30, 2019

The new world of knowledge management: Q&A with Sagi Eliyahu, CEO of KMS lighthouse

Recently, Sagi Eliyahu, CEO of KMS lighthouse, reflected on the current challenges in knowledge management and what is needed to address organizations’ new priorities today.

PR Newswire Cision | June 20, 2019

KMS lighthouse Introduces Its Integration With Alexa at Contact Center Week, Las Vegas

KMS lighthouse, a leading provider of knowledge management software for contact centers, introduces its ability of easy integration with Amazon's Alexa voice assistant. KMS lighthouse showcased this functionality during the TechXLR8 event in London, and will demonstrate