Your call center agents need access to data and information at their fingertips in order to provide the most up-to-date and timely answers for patients requesting it.
Our GetAnswers feature uses machine learning technology that allows agents to simply type an inquiry into a search bar to get the most relevant and accurate information they need.
This reduces frustrating waiting and hold times and improves the overall patient experience.
Our software was designed to easily integrate with tools you’re already using.
With our integrations, you’re able to easily drop the knowledge base via a widget inside one your existing third-party applications, in order to access the knowledge when you need it.
Get a FREE Audit From One of Our Trained Knowledge Specialists
Simply fill out the form above to get your FREE knowledge audit!
We’ll evaluate your current knowledge management system and make recommendations for improvements, if needed—whether you choose to work with us or not.