Access Your Organization’s Information in Seconds!

Keep your information in one centralized location so your staff can access it at the touch of a button.

About KMS Lighthouse

KMS Lighthouse’ proprietary knowledge management software provides real-time access to accurate and consistent knowledge to employees, agents, and customers, improving both the customer and employee experience.

Bringing knowledge to your industry

With KMS Lighthouse Colmobil unifies the customer experience and improves customer support for all products.

  • 59

    service centers

  • 15%

    reduction in average time spent on customer call

  • 50%

    reduction in agent training time

Israel Government Office (“IGO”) deploys Lighthouse to provide easy and quick access to its public services

  • 20%

    increase in citizen's satisfaction

  • 300

    new service offerings made available via Lighthouse capabilities

KMS cuts error rates for GE Healthcare's life saving machinery and shortens training times with work guides in 3 clicks or less

  • 2

    bilion scans per year by GE Healthcare

  • 106

    Countries served by GE Healthcare

  • 3

    patients imaged every second worldwide by GE Healthcare

Fattal International Hotels and Resorts streamlines data management and retrieval while providing top quality, personalized and hospitable service with Lighthouse implementation

  • 167

    hotels worldwide

  • 17


  • 50%

    reduce call duration

AIG deploys KMS Lighthouse and improves first call resolutions and overall customer satisfaction

  • 130

    branches Lighthouse is deployed across

  • 150%

    ROI Lighthouse helps AIG exceed ROI forecast by

DHL deploys KMS Lighthouse and strategically improves customer service and knowledge management

  • 220

    countries operated in

  • 360K


  • 50%

    reduce agent training time by

TechStyle employees trained in one day and able to immediately improve customer experience with easy access to knowledge articles

  • 100%

    of employees using Lighthouse to access knowledge articles

  • 1 H

    Training on Lighthouse to onboard the entire company

Globe Telecom deploys Lighthouse and significantly reduces contact center costs and increase CSAT scores

  • 150%

    improvement in customer satisfaction scores

  • 15%

    less time spent in a call

Some of Our Game-Changing Features


Reduce call and hold times for a better customer service.

Using AI and machine learning, this revolutionary application can provide answers to call center agents in real-time, based on specific queries.

Decision Flows

Save time and money by quickly locating solutions to your customers’ diverse needs.

Workers in the field can access and use digital manuals, templates, and how-to information on mobile devices and tablets (techs, salesperson, engineers, etc.)

Items Comparison

Increase your productivity and customer experience.

Our Item Comparison feature allows agents to compare different packages, pricing, etc., in real-time, while on a call with your customer.

Easily Integrates With Your Applications

KMS Lighthouse API easily plugs into your existing third-party applications. This helps to satisfy both your customers and employees with the most up-to-date integrations designed to improve the customer experience. We designed this to include open integrations with ticketing, chat, CRM and other applications such as Salesforce, Zendesk, Freshowrks, Cisco and many others.

Get a Quick Assessment

We’ll do an assessment of your current knowledge management system and make recommendations for improvement, if needed, whether you choose to work with us or not.

And we promise, no high-pressure sales!

Accessibility Toolbar

Lets get you a Quick 30-Minute Demo: