Access Your Organization’s Information in Seconds!

Keep your information in one centralized location so your staff can access it at the touch of a button.

About KMS Lighthouse

KMS Lighthouse’ proprietary knowledge management software provides real-time access to accurate and consistent knowledge to employees, agents, and customers, improving both the customer and employee experience.

Bringing knowledge to your industry

Some of Our Game-Changing Features

GetAnswer

Reduce call and hold times for a better customer service.

Using AI and machine learning, this revolutionary application can provide answers to call center agents in real-time, based on specific queries.

Decision Flows

Save time and money by quickly locating solutions to your customers’ diverse needs.

Workers in the field can access and use digital manuals, templates, and how-to information on mobile devices and tablets (techs, salesperson, engineers, etc.)

Items Comparison

Increase your productivity and customer experience.

Our Item Comparison feature allows agents to compare different packages, pricing, etc., in real-time, while on a call with your customer.

Easily Integrates With Your Applications

KMS Lighthouse API easily plugs into your existing third-party applications. This helps to satisfy both your customers and employees with the most up-to-date integrations designed to improve the customer experience. We designed this to include open integrations with ticketing, chat, CRM and other applications such as Salesforce, Zendesk, Freshowrks, Cisco and many others.

Get a Quick Assessment

We’ll do an assessment of your current knowledge management system and make recommendations for improvement, if needed, whether you choose to work with us or not.

And we promise, no high-pressure sales!