Know

Illuminate the path with
knowledge management.

Answer any query, anytime, on any interface in seconds.

  • Customer Experience
  • Call Center
  • Self Service
  • Branches & Stores
  • Tech Support
  • Virtual Assistants
  • Automation
  • Employee Experience
  • Knowledge Portal
  • Distributed Workforce

Reduce Error Rate by up to 70%

Improve first-interaction resolution by intelligently directing agents to the right  answer, allowing you to significantly reduce call center operational costs.

Cut Agent Training Time in Half

Lighthouse’s intuitive and simple-to-use platform allows you to quickly onboard all employees and agents while reducing onboarding training by up to 50%.

There is a smarter way to do your best

Using cutting-edge machine learning technology, provide instant and accurate responses to agents and customers, eliminating the frustrating search for information and hold times.

Testimonials

You're in good company

See what customers are saying about us.

“

Highly recommended. With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users’ satisfaction. [It’s] user friendly. Very intuitive to both users and admins.

Inbal Y.

Knowledge Manager

Industry: Commercial Real Estate

Source: *
“

Overall, amazing. We’ve now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. Not only is the system just amazing on it’s own but the personal partnership we’ve developed with the KMS team is priceless.

Stacy M.

Automation Solutions Manager

Industry: Insurance

Source: *
“

What I like the most using this software is the UX/UI. It’s easy to use both as an editor and as a front user. Highly recommended and not only for the software also for the great team. Great service. Fast SLA. Professional and Friendly.

Meny L.

Knowledge Manager

Industry: Government Administration

Source: *

Next Generation Knowledge Management

Watch this video to learn what KMS Lighthouse is all about and how we help
companies answer any question, anytime on any device.

Trusted by the world's most successful companies
The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin …
Burg Hughes | Senior Manager, Call Center Operations
Read Case Study
After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest …
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
Read Case Study
KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time.
Balachander Swaminathan | Program Manager, DHL
Read Case Study
KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience.
Michael De La Cruz | Head of Customer communication, Globe
Read Case Study
In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in …
Shir Danenberg | Project Manager, AIG
Read Case Study
Be the first to know: KMS news
Blog
June 6, 2023
Video Resource Benefits of Implementing Knowledge Management For Your Company
Planning a knowledge management project involves consideration of multiple factors, including company culture, technological infrastructure, and available resources. Along the way, you must also engage and persuade various stakeholders, establish solid processes, and incorporate change management strategies that ensure successful implementation.
Blog Information Management System in Healthcare
April 17, 2023
Video Resource 5 Reasons Information Management System in Healthcare Is Crucial
Healthcare is one of today’s most knowledge-driven industries. It’s an evolving sector where the quality of patient care relies on the tools, support, and knowledge health facilities and organizations have at their disposal. When healthcare providers adopt an information management system, it fosters a culture of continuous cooperation and innovation and creates a more efficient flow of information between providers and staff.
Blog How to Improve Customer Service in Field Service
April 17, 2023
Video Resource How to Improve Customer Service in Field Service
Customer service in field service is a critical component of any field service operation. In today’s data-heavy environment, companies that lack a proper process or system to gather, organize, and share information to improve the field service customer service experience are at a distinct disadvantage compared to those that do.
Illuminate the path to precise information
Answer any query, anytime, on any interface...knowledge at your fingertips.
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