AI-Powered Knowledge Management

Organize, access, and share your enterprise knowledge instantly

Answer any query in seconds. Streamline agent workflows while providing better, faster customer support.

  • Customer Experience
  • Call Center
  • Self Service
  • Branches & Stores
  • Tech Support
  • Virtual Assistants
  • Automation
  • Employee Experience
  • Knowledge Portal
  • Distributed Workforce

Improve your team’s productivity

Reduce search times with access to one source of relevant, accurate knowledge.

Improve customer satisfaction by 150%

Deliver fast, up-to-date answers your customers will love.

Work smarter with AI capabilities

Streamline routine tasks like data entry and content updates – freeing up employees for more complex tasks.

We know that we are using the best technology and we hear our users’ satisfaction.

Inbal Y.

Knowledge Manager

Industry: Commercial Real Estate

Not only is the system just amazing on it’s own but the personal partnership we’ve developed with the KMS team is priceless.

Stacy M.

Automation Solutions Manager

Industry: Insurance

It’s easy to use both as an editor and as a front user. Highly recommended and not only for the software also for the great team.

Meny L.

Knowledge Manager

Industry: Government Administration

Accessible, Consistent Knowledge
At Everyone's Fingertips

Give your team consistent, up-to-date information across your organization
with AI-integrated knowledge — reducing wasted time searching and
eliminating information silos.

See why the world's top companies trust KMS Lighthouse
The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin …
Burg Hughes | Senior Manager, Call Center Operations
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After examining several different knowledge solutions, we decided to work with KMS Lighthouse. The Lighthouse team is extremely committed to delivering services at the highest …
Voicu Zavadschi | Mass Market Customer Care Project Manager, Orange
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KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time.
Balachander Swaminathan | Program Manager, DHL
Read Case Study
KMS Lighthouse has significantly helped improve the agent experience, which ultimately improves the customer experience.
Michael De La Cruz | Head of Customer communication, Globe
Read Case Study
In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in …
Shir Danenberg | Project Manager, AIG
Read Case Study
Be The First To Know
Blog
February 25, 2024
With all the talk about AI for customer service contact centers, businesses can forget that just because technology is changing, it doesn’t mean their customers’ preferences are changing, too. Because while more people than ever are using digital support solutions, they tend to choose live chat over other automated options, as it means they can still engage with a real person.
Blog
February 24, 2024
It didn’t take long for AI to go from “what is it?” to “what can’t it do?” There’s no denying that artificial intelligence’s journey from an interesting concept to a cornerstone of modern innovation has been nothing short of remarkable. It’s also been the subject of sweeping predictions ranging from saving the world to completely putting humans out of work. Somewhere between these two extremes lies a more encouraging reality: AI is a powerful tool that, harnessed responsibly, will bring enormous benefits.
Video
We are excited to share the success of an outstanding event hosted at Microsoft's London Paddington Office — a collaborative exploration into the realm of knowledge management, featuring industry experts from diverse sectors.
Faster Knowledge For Your Team. Better Experiences For Your Customers.
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