Find and share your Enterprise knowledge In seconds.

Give your team an AI-powered knowledge management system, so your customers get AI-speed service.

No Knowledge Silos

Instant Information Retrieval

Consistent Customer Interactions

I Need Knowledge Management For My:

Cut call center holding times by 40%

Give your agents quick access to the right information and tools they need to answer customer questions faster and more accurately. Reduce call handling times and increase First Call Resolutions by 40% or more.
Empower your customers with 24/7 knowledge
Empower your customers by giving them 24/7 access to the right information anytime, anywhere. Reduce wait times while letting your live agents focus on more complicated queries.
Cut onboarding and training costs by up to 70%
Get new team members up to speed, fast. Dramatically cut onboarding times and reduce turnover with our clean, easy-to-use system that your employees will love.
Reduce your field teams time-on-site by 60%
Provide your field service technicians with access to comprehensive, real-time information remotely. Improve first-time fix rates, response times, issue resolution rates to build customer confidence in your service and send satisfaction rates through the roof.

We're proud to say that we save businesses millions of dollars each year

Reduce Call Center Average Handling Time

Save $147K

Decrease Digital Channel Handling Time

Save $311K

Improve Onboarding of New Employees

Save $63K

$0.5M

Saving In 1 Years

269%

Average ROI In 3 Years

Reduce Call Center Average Handling Time

Save $507K

Decrease Digital Channel Handling Time

Save $$662K

Improve Onboarding of New Employees

Save $63K

$1.8M

Saving In 2 Years

269%

Average ROI In 3 Years

Reduce Call Center Average Handling Time

Save $895K

Decrease Digital Channel Handling Time

Save $1.1M

Improve Onboarding of New Employees

Save $63K

$3.8M

Saving In 3 Years

269%

Average ROI In 3 Years

Based on the Total Economic Impact by

Keep everything smooth sailing by connecting with the tools you already love.

Elevate your knowledge
management to new heights with our Azure OpenAI integration

Integrating OpenAI’s enhanced AI features into KMS Lighthouse’s system provides an efficient, personalized, and comprehensive customer experience. Improve the authoring experience by generating auto-responses or suggesting relevant articles, resources, or solutions – ​​empowering customers to find answers to their questions or resolve issues on their own.

Empower your Salesforce journey with KMS Lighthouse’s knowledge synergy

Enhance your Salesforce experience by seamlessly integrating KMS Lighthouse. Elevate your team’s productivity with instant access to critical knowledge within the Salesforce platform.

Effortlessly bridge the gap between customer relationship management and knowledge management, ensuring a smoother workflow and better-informed decisions.

Optimize customer interactions with the Genesys integration by KMS Lighthouse

Supercharge your customer engagement strategy by integrating KMS Lighthouse with Genesys. Elevate agent performance with quick access to relevant knowledge during customer interactions.
Efficiently resolve queries, provide accurate information, and deliver a superior customer experience by integrating knowledge seamlessly into the Genesys platform.

Bridge KM and customer support with our Zendesk integration

Integrating KMS Lighthouse with Zendesk brings seamless knowledge management capabilities to the customer support experience. With KMS Lighthouse, critical knowledge is easily shared without having to leave the Zendesk platform. Quickly address key knowledge gaps while delivering more efficient and effective customer support.

Integrate powerful knowledge across Freshwork’s suite of customer engagement and support solutions

Improve overall customer satisfaction using KMS Lighthouse’s robust knowledge management solutions within Freshworks. Allow users to search for relevant articles, FAQs, and resources alongside customer data and other records within the Freshworks environment.

Streamline knowledge access in Microsoft Dynamics 365 with KMS Lighthouse’s knowledge capabilities

The native KMS Lighthouse integration to Dynamics 365 enables users to access knowledge content from the context of Cases or Opportunities. By eliminating the need to switch between different applications or platforms, users save valuable time and streamline their workflow.

Enhance collaboration in Microsoft Teams with our integrated knowledge solutions

The KMS Lighthouse integration for Microsoft Teams lets employees search and access relevant knowledge snippets and decision trees directly within Teams. Avoid wasting valuable time spent searching for information and reduce the potential for errors when accessing critical knowledge.

Click to Play

Since implementing KMS Lighthouse, new hires are meeting QA and AHT goals in less than 90 days, down from 6 months.

Burg Hughes GE Healthcare

GE Healthcare
Click to Play

KMS Lighthouse Enabled Us To Improve The Overall Productivity of The Entire Team

Assaf Tiran ZIM

ZIM
Click to Play

We've seen a reduction in average handling time of over 30%

Iain Gibson Esure

Esure
Click to Play

We reduced our average handling time from 96 hours to 48 hours.

Elizabeth Chaloner lastminute.com

lastminute.com
Click to Play

We have implemented our organizational Google: thanks to the system’s high search capabilities, the tool has become the go-to solution for our teams when searching and sharing information.

Hilla Hadas Enosh

Enosh

Your customers love great answers, fast.

Learn how you can better help them today with a free tailored demo from one of our knowledge experts.

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