Cut call center holding
times by 40%

Ready to impress your customers while reducing operational costs? Give your call center team the tools they need to deliver the best customer service possible.

Starting as low as only

$30/Month

Faster customer service starts with happier, more productive teams.

Increase First Call Resolution rates by 40% or more

By providing agents with lightning-fast access to accurate information, KMS Lighthouse greatly increases the likelihood of resolving customer issues on the first interaction.

Simplify package comparisons and elevate CX by 150%

Help customers navigate complex choices more efficiently, reducing confusion and frustration. with a clearer understanding of their options, increased customer trust and confidence in your brand will send satisfaction rates soaring.

Optimize agent performance with dynamic decision trees

By offering a clear path of actions, predefined decision trees quickly guide agents through the necessary steps in any situation – reducing errors and customer wait times while ensuring consistent service delivery.

See how we cut Orange’s agent training time by 50%

Putting your customers first. Whatever your industry.

Using KMS Lighthouse, Colmobil unified their service centers to improve speed and accuracy for customer queries

50%

Reduction in agent training time

12

Service Centers

Israel Government Office (IGO) deploys KMS Lighthouse to provide easy, quick access to its public services

50%

Reduction in agent training time

12

Service Centers

KMS Lighthouse drastically cut error rates for GE Healthcare’s life saving machinery while reducing agent training times

50%

Reduction in agent training time

12

Service Centers

fattal logo

Fattal implemented KMS Lighthouse software to streamline data management and retrieval — allowing employees to provide high-quality, personalized service

50%

Reduction in agent training time

12

Service Centers

aig logo

With KMS Lighthouse knowledge management, AIG shortened call duration times while improving first call resolutions

50%

Reduction in agent training time

12

Service Centers

dhl

By integrating KMS Lighthouse software, DHL connected its global data and call centers — resulting in dramatically higher rates of customer satisfaction

50%

Reduction in agent training time

12

Service Centers

TechStyle uses KMS Lighthouse to provide one source of truth to agents — helping them provide faster, more efficient assistance to customers

50%

Reduction in agent training time

12

Service Centers

Globe Telecom connects thousands of call center agents to shared knowledge across their organization with KMS Lighthouse software

50%

Reduction in agent training time

12

Service Centers

Support Your Support Team With KM Done Right.

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