Lighthouse does more than save money, training time and effort for organizations – it improves customer experience, creates a smarter workforce and promotes collaboration and informed decisions for call center reps, organizational employees and customers alike.
Number of Full Time Employees
(not including call center agents)
Average Employee Salary Per Year
(not including call center agents)
Number of Full Time Call Center Agents
Average Call Center Agent Salary
Per Year
Number of New Call Center Agents
Per Year
Call Center Agent Onboarding Time
(in weeks)
Ongoing Training
(Days Per Year)
Current Error Rate
Improvement to Employee Access to Knowledge
0
Onboarding Training Improvements for Agents
0
Ongoing Training Improvement
0
Call Center Error Rate Improvement
0
Total
0
Burg Hughes |
Senior Manager, Call Center Operations, GE Healthcare
“ KMS Lighthouse has dramatically reduced our call center operational costs and agents’ training time ”
Balachander Swaminathan |
Program Manager, DHL
Typically, this can range from 30 – 70%. In this calculator we use the average 50% improvement.
Learn how the Lighthouse solution helped Orange cut agent training by 50%, reduced overall call duration, and reduced average hold times.
Organizations improve employee access to knowledge through Lighthouse which typically saves employees 2 hour per month.
Employees have access to all the latest knowledge, updates and compliance protocols to reduce ongoing training needs, this is based on a 25% reduction.
With Lighthouse, BGL provides seamless access to the latest knowledge and training and can ensure seamless and improved employee and customer experiences.
Fewer mistakes and repeated calls as agents provide the correct answer first time, the calculation is based on a 25% reduction.
Learn about how Lighthiuse cut error rates for GE Healthcare’s life saving machinery and shortened training times with work guides in 3 clicks or less