Ben is a graduate of the University of Washington, and joins Lighthouse after serving in several roles at Marchex, a leading mobile advertising analytics company. In his most recent position, Ben led technology alliances at Marchex.
“I’m excited for the opportunity to join the customer experience revolution currently happening here in the U.S.,” said Ben Fitzpatrick. “Enterprise organizations want and expect the best customer experience possible, and the Lighthouse platform ensures that their knowledge data is streamlined, consistent and easily accessible, yielding much higher ROI and better customer satisfaction. Lighthouse is poised to become a key player in the knowledge management space.“
“We welcome Ben as he joins the Aman and Lighthouse family,” said Sagi Eliyahu, KMS lighthouse’s CEO and Aman Group International Business Manager: “With Lighthouse, clients can attain sales efficiency, improved customer service and experience, all throughquick access to organizational knowledge in the Lighthouse platform. Today, our systems serve dozens of customers worldwide, including leading banks and communications operators. Our clients use the platform at their service centers as an internal knowledge management system as well as for externalizing information through the digital customer and self-service areas. The product is very well suited for the American market and we expect it to succeed.“
About KMS lighthouse
KMS lighthouse provides knowledge management solutions for organizational excellence. Lighthouse structures the entirety of organizational knowledge, providing employees with the most relevant and up-to-date information for their needs. With Lighthouse, organizations succeed in turning their customer interactions into sales by providing unified customer service on all service channels and turning their employees into experts in their fields after brief training.
KMS lighthouse serves dozens of satisfied customers in Israel and worldwide, all of whom began using the product after a short implementation period of only a few months. KMS lighthouse was chosen as one of the 100 most influential KM companies in the world by KMWorld, won the Promise Award from KMWorld magazine, and was included in Gartner’s Cool Vendors in 2014. KMS lighthouse is a part of Aman group, a leading IT company in Israel.
