Poor customer experience costs financial institutions $10 billion per year. One in three financial institutions have lost customers due to inefficient or slow onboarding. Banks face complexity in presenting customers with the same accurate information across all channels – at the branch, on the phone, via the website, chat, virtual assistants, and more. KMS Lighthouse presents a next-generation knowledge management solution for financial institutions. Whether at the branch, on the phone, web, or supporting bankers on tablets, KMS Lighthouse feeds banking reps and customers alike with the right information for financial decisions.
