Knowing that your third-party knowledge base management software provider is superior to any other choice gives you peace of mind and the competitive edge. We have compiled a brief overview of the features to ensure the capabilities and reliability of your service provider notably with the new obligations of the |EU’s GDPR.
We know that you are entrusting your organization’s data and applications to us. Therefore, we can substantiate these factors. We offer these critical tips to keep in mind.
Business Processes and Organizational Health
- Technical competence and industry knowledge. The provider should have a thorough understanding of your industry and be able to demonstrate superior technical competence.
- Compliance audit. Your chosen partner must be able to confirm compliance to meet your requirements.
- Governance, organization, risk management, and planning. The knowledge base management software provider should have a confirmed management structure, defined risk management policies, and prescribed methods for assessing other third-party providers.
- Financial health. Your partner should easily demonstrate financial health and a record of stability.
Technical Processes and Capabilities
- Ease of management, deployment, and upgrades. Ensure that your partner has established mechanisms for easier management, deployment, and upgrades of applications and software.
- Standard interfaces. Look for standard data transforms and APIs for easier connections to the cloud.
- Change management. Your partner should have established methods for requesting, logging, testing, approving, and permitting changes.
- Hybrid capabilities. You may not utilize a hybrid cloud at first, but ensure the capabilities exist if you want to make a change.
Security Practices
- Security policies. The provider should demonstrate comprehensive security procedures for controlling access to customer and provider systems.
- Data retention and backup. Review policies and procedures regarding maintaining the integrity of customer information, especially with the new GDR requirements.
Administrative Support
- Performance reporting. A high-caliber knowledge base management software provider should be able to meet all of your performance reporting needs.
- Service level agreements (SLAs). You should have contractual agreements that guarantee the level of service you want.
- Configuration management and resource monitoring. Your partner must have sufficient controls to track and monitor the services it provides, including changes and upgrades.
- Billing and accounting. Seek out automated solutions for easier monitoring of resources and costs. The partner should offer support for issues related to billing.
Knowledge base management software has a straightforward purpose: enable collaboration between people. Many alternatives exist that easily find content, publish information, and connect team members. Verify the above factors with us and be better assured that you have a strong, reliable partner.
