Support Engineer
About The Position
We are looking for high-energy, driven Support Engineer to join our organization!
The Tier 2 Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the Globe.
KMS Lighthouse is a global software (SaaS) company that drives smarter, better business interactions with its knowledge management solutions. We use advanced technologies and take an innovative approach to build knowledge management solutions. An amazing opportunity to join a hyper-growing company and to make a real impact!
KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you're interested in the intersection of technology, innovation, and knowledge, this is the place to be.
Responsibilities
- Installation and updating our application (on the cloud and customer environments)
- Installation and configuration of additional components
- Researching logs, finding reasons for the inoperability of the application
- Communication with customers
- Creating tickets for developers with a detailed problem description (logs, screenshots, videos etc.)
- Working with Tomcat, Apache, Jetty, Nginx, Zookeeper if necessary
Requirements
- Knowledge in Linux administration and scripting
- Knowledge in Windows administration
- Knowledge in Tomcat, Apache, Jetty, Nginx
- Experience working with Microsoft Azure or other Cloud Providers
- Experience working with Virtualization systems (VMWare or other)
- Good English level
- Open for work at unusual hours when required