Customer Success Account Manager

About The Position

We are looking for a passionate and energetic Customer Success Account Manager to join our growing team located in Dallas.

This person will deliver a superb customer experience to our North American clients, while also working closely with our teams in Israel and Europe. This role plays a crucial part in maintaining customer satisfaction and seeking opportunities for expansion and upselling within existing client accounts.

Responsibilities

• Build and maintain strong relationships with clients.
• Support the onboarding process of new clients.
• Work closely with internal teams to ensure flawless delivery of services.
• Actively engage with multiple contacts within each client account to foster strong communication and partnership.
• Manage Quarterly Business Reviews (QBRs) with your customers.
• Join calls with clients to understand their needs, tackle problems independently, and escalate cases when necessary.
• Identify opportunities for expansion and upselling within existing client accounts.
• Collaborate with the sales team to achieve customer satisfaction and company growth.
• Develop a deep understanding of the product to address the business needs of your clients.
• Establish business relationships with C-level executives, negotiate renewals and upsells.

Requirements

• Great interpersonal skills.
• Native English level.
• Experience in customer success or account management, preferably in a SaaS-based company.
• Experience working with enterprise organizations.
• Proactive problem solver who is not afraid to break boundaries.
• A passion to learn about Lighthouse and the Knowledge Management Sphere.
• High prioritization skills and process orientation.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Strong customer-facing and presentation skills.