Project Manager Team Lead

Delivery | Dallas, Texas, United States

About The Position

KMS Lighthouse is looking for a Project managers Team Lead to join our expanding US branch.

As Team Lead, you will manage the day-to-day tasks of the US project managers team, work with other departments and oversee high-priority clients. The Project Manager role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers – including the provision of training and support to customers using our products.


  • Tracking and maintaining the team tasks and timelines
  • A focal point for escalations
  • Report status to management
  • Creating internal processes in the team and processes between departments
  • Manage project implementations for both new customers and those our existing clients as their requirements grow
  • Understand our clients’ needs, tackle problems, and where necessary escalate the case to the relevant people
  • Think creatively about technical issues and provide clients with workarounds when necessary
  • Manage changes to the project scope, project schedule when needed


  • Prior leading experience
  • Previous relevant experience as a Project manager / Technical Account Manager / Implementation Specialist
  • Excellent client-facing and internal communication skills
  • A strong ethos toward helping the team win
  • Prior experience in SaaS environments (advantage of experience in knowledge management)

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