About The Position
KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise level customers. If you’re interested in the intersection of technology, innovation, and sales, this is the place to be!
We are seeking a dedicated and dynamic Client Account Manager to join our team. This role is pivotal in managing our client, ensuring their needs are met comprehensively across project management, customer success, and support.
The Client Account Manager will act as the primary point of contact for the client, coordinating with internal teams to deliver exceptional service and drive client satisfaction. This position offers the opportunity to work closely with a high-profile client and will potentially expand to include additional clients in the future.
Responsibilities
- Serve as the primary point of contact for the client, managing the relationship and ensuring their needs are met.
- Oversee project activities, ensuring timely and successful delivery of solutions according to client needs and objectives.
- Serv as customer success to maintain and improve client satisfaction and retention.
- Collaborate with the delivery team to address knowledge management / professional needs.
- Collaborate with the support department to manage and resolve any technical issues or incidents.
- Work closely with the product team to identify improvements and enhancements.
- Monitor and report on client performance metrics and feedback to management, ensuring continuous improvement in service delivery.
- Develop a deep understanding of the client's business, goals, and challenges to provide tailored solutions and strategic advice.
- Maintain comprehensive documentation of client interactions, project progress, and any issues or resolutions.
Requirements
- Proven experience in client management, project management, or a related role, preferably within a technology or SaaS company.
- Strong understanding of project management principles and customer success strategies.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Ability to coordinate and manage multiple tasks and teams effectively.
- Problem-solving skills and the ability to think strategically and analytically.
- Familiarity with knowledge management and support processes.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
- Strong organizational skills and attention to detail.
- Proficiency in English; additional languages are a plus.
