Resource Center

eBook Cut Call Center Holding Times by 40%
June 26, 2022
Ask a customer how long on hold is too long, and they’ll likely say they don’t want to…
eBook How Does Knowledge Management Affect Business Economics?
June 2, 2022
Cost Savings And Business Benefits Enabled By KMS Lighthouse
eBook Boost The Accuracy of Your Support Tickets Responses
June 2, 2022
Do your customer support processes use up huge amounts of resources? If so, you’re not alone. According to…
March 13, 2022
Aligning your team and putting everyone on the same page is key for a good customer experience.
February 13, 2022
Superior customer service leads to greater growth in revenue. That is axiomatic. However, what is superior service in…
February 2, 2022
Benchmark Portal and KMS Lighthouse partnered to survey leaders in the field of knowledge management
December 10, 2021
An effective enterprise knowledge management system is paramount to cutting costs and saving time for any healthcare entity.…
April 29, 2021
Whether it comes from a virtual agent, a live agent, or some combination of the two, automation dramatically…
February 4, 2021
Enterprises are devouring more information than ever. Why, then, are so many still struggling to devise a knowledge…

Accessibility Toolbar