Resource Center

eBook Cut Call Center Holding Times by 40%
Ask a customer how long on hold is too long, and they’ll likely say they don’t want to…
eBook How Does Knowledge Management Affect Business Economics?
Cost Savings And Business Benefits Enabled By KMS Lighthouse
eBook Boost The Accuracy of Your Support Tickets Responses
Do your customer support processes use up huge amounts of resources? If so, you’re not alone. According to…
Aligning your team and putting everyone on the same page is key for a good customer experience.
Superior customer service leads to greater growth in revenue. That is axiomatic. However, what is superior service in…
Benchmark Portal and KMS Lighthouse partnered to survey leaders in the field of knowledge management
An effective enterprise knowledge management system is paramount to cutting costs and saving time for any healthcare entity.…
eBook A Benchmark Guide for Call Center Automation in 2021 and Beyond
Whether it comes from a virtual agent, a live agent, or some combination of the two, automation dramatically…
Enterprises are devouring more information than ever. Why, then, are so many still struggling to devise a knowledge…

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