Do your customer support processes use up huge amounts of resources? If so, you’re not alone. According to research by Zendesk, the average internal service desk receives 492 tickets per month with an average response time of 24.2 hours, and research suggests that these can cost as much as US$46.69 each. And that’s not all. If a ticket is escalated, for example because a customer receives an inaccurate response or is otherwise dissatisfied, this cost can triple.
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