Ask a customer how long on hold is too long, and they’ll likely say they don’t want to be on hold at all. Considering the average call center hold time is about 13 minutes, there’s no questioning the gap between expectations and reality.
Ask a customer how long on hold is too long, and they’ll likely say they don’t want to be on hold at all. Considering the average call center hold time is about 13 minutes, there’s no questioning the gap between expectations and reality.
Share
Get notified on Industry updates.
we promise not to spam
