The Spotlight on CX Leaders Report

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We are delighted to share our 2020 Spotlight on CX Leaders Report. We gathered a list of top leaders in customer experience from a variety of industries and interviewed them on attributes of successful customer experience and knowledge management today.

Now more than ever, customer experience is essential. The COVID−19 pandemic crisis has put call centers front and center in helping customers get the most current and accurate information they need. It’s also revealed just how valuable a well-run call center is in making sure customers feel informed and valued. Today we’re starting to see early indications of a return to normal business patterns, but there are vital lessons to be learned from the pandemic on how to improve the customer experience in call centers moving forward.


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