Keep your information in one centralized location so your staff can access it at the touch of a button.
Using AI and machine learning, this revolutionary application can provide answers to call center agents in real-time, based on specific queries.
Save time and money by quickly locating solutions to your customers’ diverse needs.
Workers in the field can access and use digital manuals, templates, and how-to information on mobile devices and tablets (techs, salesperson, engineers, etc.)
Our Item Comparison feature allows agents to compare different packages, pricing, etc., in real-time, while on a call with your customer.
KMS Lighthouse API easily plugs into your existing third-party applications. This helps to satisfy both your customers and employees with the most up-to-date integrations designed to improve the customer experience. We designed this to include open integrations with ticketing, chat, CRM and other applications such as Salesforce, Zendesk, Freshowrks, Cisco and many others.
With KMS Lighthouse Colmobil unifies the customer experience and improves customer support for all products.
service centers
reduction in average time spent on customer call
reduction in agent training time
Israel Government Office (“IGO”) deploys Lighthouse to provide easy and quick access to its public services
increase in citizen's satisfaction
new service offerings made available via Lighthouse capabilities
KMS cuts error rates for GE Healthcare's life saving machinery and shortens training times with work guides in 3 clicks or less
bilion scans per year by GE Healthcare
Countries served by GE Healthcare
patients imaged every second worldwide by GE Healthcare
Fattal International Hotels and Resorts streamlines data management and retrieval while providing top quality, personalized and hospitable service with Lighthouse implementation
hotels worldwide
countries
reduce call duration
AIG deploys KMS Lighthouse and improves first call resolutions and overall customer satisfaction
branches Lighthouse is deployed across
ROI Lighthouse helps AIG exceed ROI forecast by
DHL deploys KMS Lighthouse and strategically improves customer service and knowledge management
countries operated in
employees
reduce agent training time by
TechStyle employees trained in one day and able to immediately improve customer experience with easy access to knowledge articles
of employees using Lighthouse to access knowledge articles
Training on Lighthouse to onboard the entire company
Globe Telecom deploys Lighthouse and significantly reduces contact center costs and increase CSAT scores
improvement in customer satisfaction scores
less time spent in a call
We’ll do an assessment of your current knowledge management system and make recommendations for improvement, if needed, whether you choose to work with us or not.
