Dallas, USA, May 18, 2026 — KMS Lighthouse, a global leader in AIpowered enterprise knowledge management solutions, today announced that it has been named a finalist in the 2026 US Customer Experience Awards (USCXA) in two prestigious categories:
- Best Use of AI
- Best Use of Technology
The US Customer Experience Awards recognize organizations that demonstrate excellence in delivering outstanding customer experiences through innovation, technology, and measurable business impact. Being shortlisted in two categories highlights KMS Lighthouse’s continued leadership in transforming how enterprises create, manage, and deliver trusted knowledge at scale.
Recognition for AIDriven, Knowledge Centric Customer Experience
These finalist nominations reflect the impact KMS Lighthouse has delivered alongside its customers by placing knowledge at the core of every interaction. From enabling realtime, AIdriven decision support to improving accuracy, efficiency, and compliance across complex enterprises, KMS Lighthouse helps organizations deliver smarter, faster, and more trusted customer experiences.
KMS Lighthouse’s AIpowered knowledge platform is trusted by leading global organizations, including Google Fiber, Payoneer, GE HealthCare, and Allianz, to support missioncritical customer service, employee enablement, and digital transformation initiatives.
Innovation Grounded in Trusted Knowledge
As enterprises increasingly adopt Generative AI and automation, the quality, governance, and reliability of underlying knowledge has become a decisive factor in customer experience success. KMS Lighthouse enables organizations to bridge this gap by combining advanced AI technologies with strong knowledge management foundations.
Recognition from USCXA reinforces KMS Lighthouse’s commitment to helping enterprises move beyond AI experimentation and toward enterprisegrade AI adoption where trust, consistency, and accountability are essential.
CEO Perspective
Sagi Eliyahu, CEO of KMS Lighthouse, commented on the recognition:
“Being recognized as a finalist in both Best Use of AI and Best Use of Technology at the USCXA is a tremendous honor and a testament to what becomes possible when knowledge management and generative AI work in true harmony. At KMS Lighthouse, we believe that AI is only as reliable as the knowledge foundation it operates on. These nominations reflect the real impact our platform is creating for organizations like Google Fiber, Payoneer, GE HealthCare, and Allianz helping them deliver faster, smarter, and more trusted customer experiences.“
About the US Customer Experience Awards (USCXA)
The US Customer Experience Awards (USCXA) celebrate organizations that are redefining customer engagement through innovative use of technology, data, and strategy. The awards recognize excellence across multiple CX disciplines, including AI, digital transformation, and customercentric innovation.
About KMS Lighthouse
KMS Lighthouse is a global leader in AIpowered enterprise knowledge management, providing organizations with the trusted, governed knowledge foundation required to deliver AIspeed service across every customer and employee touchpoint.
The platform combines advanced AI search, Generative AI content creation, and deep enterprise integrations to help organizations achieve measurable outcomes such as reduced operational costs, improved customer satisfaction, and accelerated employee productivity.
Recognized as a Leader in the IDC MarketScape for Worldwide Dedicated Knowledge Management Solutions, KMS Lighthouse serves Fortune 500 enterprises across healthcare, financial services, telecommunications, retail, and public sector industries.
