On October 21, 2025, KMS Lighthouse and Salesforce hosted a dynamic half-day event at Salesforce Tower London, bringing together leaders, practitioners, and innovators from across industries to explore how Generative AI and knowledge management are advancing customer experience and enterprise performance.
The event focused on real-world strategies for integrating AI into knowledge systems, including best practices for mitigating AI “hallucination,” enhancing knowledge accuracy, and unlocking more intelligent and responsive workflows. Attendees gained insights from expert talks, panel discussions, and peer networking, all centered on applying cutting-edge AI solutions to drive business value.
Our event highlight video brings these moments to life—showcasing key presentations, standout insights, engaging discussions, and the collaborative energy that made the day so impactful. It’s a must-watch for anyone invested in the future of AI-powered knowledge and customer experience.
Watch the recap video above to relive the day!
We’re grateful to everyone who participated—speakers, partners and attendees—for contributing to a meaningful exchange of ideas and practical approaches. Stay tuned for future events as we continue to explore what’s next at the intersection of knowledge and artificial intelligence.
