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Reduce Your Field Teams
Time-On-Site By 60%

With access to manuals, troubleshooting guides, and real-time information on location, field technicians can efficiently resolve customer issues – reducing error rates, downtime, and costly callbacks.

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Starting as low as only

$30/Month

Per Named User
Book a live demo today

Boost Your Frontline Workforce Productivity...
In Real-Time.

Catapult first-time fix rates up to 95%

When field service technicians regularly achieve high FTFR, it builds trust and confidence in your service. All while reducing the need for multiple callbacks and disruption to your customers’ lives.

Deliver consistent, accurate knowledge on-site

Regardless of location or technician, your field service team will always have access to consistent, up-to-date information. Reduce error rates and operating costs by efficiently managing your valuable field resources.

Improve operational efficiency with proactive search results

“>Proactive search results guide field service technicians through step-by-step instructions or interactive solutions on-site. Resolve complex issues, perform maintenance tasks, or install equipment without the need for extensive manual searching or wasting time consulting external resources.

See how we increased our Customer Satisfaction Scores by 15%

Watch case study

Putting your customers first. Whatever your industry.

Using KMS Lighthouse, Colmobil unified their service centers to improve speed and accuracy for customer queries

59

service centers

15%

reduction in average time spent on customer call

50%

reduction in agent training time

Israel Government Office (IGO) deploys KMS Lighthouse to provide easy, quick access to its public services

20%

increase in citizen's satisfaction

300

new service offerings made available via Lighthouse capabilities

KMS Lighthouse drastically cut error rates for GE Healthcare’s life saving machinery while reducing agent training times

2

bilion scans per year by GE Healthcare

106

Countries served by GE Healthcare

3

patients imaged every second worldwide by GE Healthcare

fattal logo

Fattal implemented KMS Lighthouse software to streamline data management and retrieval — allowing employees to provide high-quality, personalized service

167

hotels worldwide

17

countries

50%

reduce call duration

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With KMS Lighthouse knowledge management, AIG shortened call duration times while improving first call resolutions

130

branches Lighthouse is deployed across

150%

ROI Lighthouse helps AIG exceed ROI forecast by

dhl

By integrating KMS Lighthouse software, DHL connected its global data and call centers — resulting in dramatically higher rates of customer satisfaction

220

countries operated in

360k

employees

50%

reduce agent training time by

TechStyle uses KMS Lighthouse to provide one source of truth to agents — helping them provide faster, more efficient assistance to customers

100%

of employees using Lighthouse to access knowledge articles

1H

Training on Lighthouse to onboard the entire company

Globe Telecom connects thousands of call center agents to shared knowledge across their organization with KMS Lighthouse software

150%

improvement in customer satisfaction scores

15%

less time spent in a call

Orange
“ Our partnership has been very rewarding with outstanding support from the entire team at KMS Lighthouse. We have gotten more out of it than we could have imagined. We are looking forward to a long-term partnership and the possibility of integrating additional solutions. ”

Voicu Zavadschi, Mass Market Customer Care Project Manager, Orange

orange
“ Our partnership has been very rewarding with outstanding support from the entire team at KMS Lighthouse. We have gotten more out of it than we could have imagined. We are looking forward to a long-term partnership and the possibility of integrating additional solutions. ”
Stacy Maplesden, Automation Solutions Manager, Delta Dental of Washington
“ Training happened in one day for 60 minutes. This saved us so much time, money and resources. Now we have a platform that our team actually knows how to navigate. 2021 is all about demonstrating the value that Lighthouse has to offer on a daily basis. ”
Chase Labrador, Senior Manager of Communications at TechStyle
“ We chose KMS Lighthouse, not only for it’s features but also for their wonderful report with our team. Nothing was ever too much trouble and the approach wasn’t just professional but it was friendly and authentic too – which is one of our core values at BGL. ”
Jo Hilder, Project Manager, BGL Group
“ KMS lighthouse has dramatically reduced our call center operational costs and agents’ training time. ”
Balachander Swaminathan, Program Manager, DHL
dhl
“ The true success of our Lighthouse implementation is not about agents reaching AHT goals more quickly or lower error rate numbers announced on a bulletin board; it is about how those numbers impact our customers and their patients. ”
Burgh Hughes, Senior Manager, Call Center Operations, GE Healthcare
“ The use of the system is easy and simple, and in fact, after a short training, the delegates use the system. ”
Vered Roth, Ayalon hotline manager
“ In order to remain the leading service provider in the field of insurance in Israel, we needed to shorten the duration of the calls in our service system, provide a professional solution in the first call without passing on additional authorities and providing the most up-to-date and suitable information for our customers. For these Lighthouse suits us best. ”
Shir Danenberg, Project Manager, AIG
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“ Early results showed an impressive improvement in all measured criteria such as reduction in service costs, improvement in customer satisfaction and reduced call times. ”
Michael De La Cruz, Head of Customer communication, Globe
“ Enosh’s publications and advertising materials often include logos of our partners: government ministries, civil society organizations, contributors, foundations, etc. In the past in order to obtain these logos we had to locate the person working with each specific partner. Now all the logos are easily and quickly accessible in our knowledge management system for anyone who needs them. ”
Shai Netta, Head Of Marketing, Enosh
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“ By implementing the Lighthouse application at Fattal, we have increased our competitive ability by significantly reducing our time to market and our ability to provide high-value vacation packages to a large variety of our potential customers. During the process, I was deeply impressed by the KMS Lighthouse team’s ability to quickly learn our business needs and provide us a tailor-made solution for our needs. ”
Hadar Fichman, Director of Direct Sales Channel, Fattal
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“ We chose KMS Lighthouse, not only for it’s features but also for their wonderful report with our team. Nothing was ever too much trouble and the approach wasn’t just professional but it was friendly and authentic too. ”
Jo Hilder, Project Manager, BGL Group
“ Very quickly we can see that this is an extremely effective tool that helps employees serve customers faster and more efficiently. According to our estimates, the system will fully pay for itself in 14 months ”
Olga Tsegelnaya, Head of customer service at VTB
max
“ KMS lighthouse has helped the Government Services maintain accuracy and consistency of information conveyed in the various channels to its citizens ”
Ido Namir, Deloitte KM
“ The system assists in the training and qualification process of new customer service representatives both in the appointment scheduling center and in the outpatient clinics. ”
Ami Eini, Project Manager, Tel Aviv Medical Center

Watch operating costs fall with efficient KM field service. 

Get started today with a free tailored demo from one of our knowledge experts.
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