Empower Your Customers
With 24/7 Knowledge

Ready to impress your customers while reducing operational costs? Give your call center team the tools they need to deliver the best customer service possible.

Starting as low as only

$30/Month

Provide Customers Access To Knowledge And Relevant Answers Instantly.

Improve customer satisfaction scores by 150%

By providing agents with lightning-fast access to accurate information, KMS Lighthouse greatly increases the likelihood of resolving customer issues on the first interaction.

Increase issue resolution with machine learning

KMS Lighthouse’s machine learning algorithms analyze customer queries, search patterns, and past interactions to provide the most relevant content. This allows customers to effortlessly find the most suitable resources in a flash.

Designed to scale with your business

A platform that moves just as fast as you are. With the KMS Lighthouse Help Center, you’ll be able to handle larger volumes of customer inquiries as your company grows. This way, you’ll reduce expensive support costs without sacrificing customer satisfaction.

See how We we're able to increase our Employees Productivity by 150%!

Putting your customers first. Whatever your industry.

Using KMS Lighthouse, Colmobil unified their service centers to improve speed and accuracy for customer queries

59

service centers

15%

reduction in average time spent on customer call

50%

reduction in agent training time

Israel Government Office (IGO) deploys KMS Lighthouse to provide easy, quick access to its public services

20%

increase in citizen's satisfaction

300

new service offerings made available via Lighthouse capabilities

KMS Lighthouse drastically cut error rates for GE Healthcare’s life saving machinery while reducing agent training times

2

bilion scans per year by GE Healthcare

106

Countries served by GE Healthcare

3

patients imaged every second worldwide by GE Healthcare

fattal logo

Fattal implemented KMS Lighthouse software to streamline data management and retrieval — allowing employees to provide high-quality, personalized service

167

hotels worldwide

17

countries

50%

reduce call duration

aig logo

With KMS Lighthouse knowledge management, AIG shortened call duration times while improving first call resolutions

130

branches Lighthouse is deployed across

150%

ROI Lighthouse helps AIG exceed ROI forecast by

dhl

By integrating KMS Lighthouse software, DHL connected its global data and call centers — resulting in dramatically higher rates of customer satisfaction

220

countries operated in

360k

employees

50%

reduce agent training time by

TechStyle uses KMS Lighthouse to provide one source of truth to agents — helping them provide faster, more efficient assistance to customers

100%

of employees using Lighthouse to access knowledge articles

1H

Training on Lighthouse to onboard the entire company

Globe Telecom connects thousands of call center agents to shared knowledge across their organization with KMS Lighthouse software

150%

improvement in customer satisfaction scores

15%

less time spent in a call

Help customers help themselves, whenever.

Get started today with a free tailored demo from one of our knowledge experts.

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