Improve customer experience, create a smarter workforce, promote collaboration and informed decisions for call center reps, organizational employees and customers alike.
Number of Full Time Employees
(not including call center agents)
Average Employee Salary Per Year
(not including call center agents)
Number of Full Time Call Center Agents
(Current)
Average Call Center Agent Salary
(Per Year)
Number of New Call Center Agents
(Per Year)
Call Center Agent Onboarding Time
(in weeks)
Ongoing Training
(Days Per Year)
Error Rate
(Current)
Improvement to Employee Access to Knowledge
0
Onboarding Training Improvements for Agents
0
Ongoing Training Improvement
0
Call Center Error Rate Improvement
0
Total
0
