In this interview, Liat Straus, Deputy CEO at Clal Insurance discusses how KMS Lighthouse helps Israel’s largest insurance company manage its knowledge and dramatically improve work methodologies including regulations for agents. Lighthouse provides Clal’s call center agents and employees with one source of truth. KMS Lighthouse’s search capabilities help employee onboarding, training and day to day work.
Clal Insurance is the leading group in the insurance and long-term savings market in Israel; one which aims to increase the value of the company and maximize value for the shareholders, with an emphasis on growth in profitability, the improvement of service to the company’s clients, innovation in products and services, technological and digital leadership, preservation of the high-quality human resource and a constant striving for excellence.
Liat Straus,
Deputy CEO, Clal Insurance
