Elizabeth highlights key achievements that have significantly influenced lastminute.com’s operational landscape:
In the attached video, Elizabeth details a substantial reduction in average handling time, surpassing 30%, showcasing a tangible improvement in efficiency.
Moreover, we’ve successfully lowered their average customer contact frequency from 2.38 to an impressive 1.95, emphasizing our commitment to streamlined processes and enhanced customer experience.
Tap into the attached video to gain a deeper understanding of how these achievements have contributed to the success story at lastminute.com.
