Success Story: lastminute.com, Walter Di Lello

Embark on a journey through the eyes of Walter Di Lello, Knowledge Management Manager at lastminute.com.

In this insightful video, Walter shares how our collaboration has redefined operational norms, emphasizing key accomplishments:

Swift Customer Feedback Management: Walter unveils the achievement of managing customer feedback in just 4 days, down from the previous 22 days, showcasing an impressive enhancement in responsiveness.

76% Reduction in Average Handling Times: Witness Walter’s account of a substantial 76% reduction in average handling times, marking a significant leap in operational efficiency.

Explore the attached video to delve into the details of how these accomplishments have positively influenced lastminute.com’s operations.