Blog
November 16, 2022
What do employees really want from their work experience? It seems some organizations still aren’t sure. When it…
Blog
October 19, 2022
Knowledge management’s original principle was simple: if an organization’s most valuable resource (other than its people) was knowledge,…
Blog
October 15, 2022
Real-world knowledge plays a vital role in human intelligence. So, too, does a knowledge base in AI. How…
Blog
September 15, 2022
Enterprise information management (EIM) solutions help organizations optimize, store, and process their data while ensuring it’s securely managed…
Blog
September 15, 2022
What if there were an effortless way for your brand to: Boost customer experience (CX) by 150 percent?…
Blog
September 15, 2022
You’ve probably heard that knowledge management tools help you organize your company’s data into a central source of…
Blog
August 6, 2022
The average customer service call lasts six minutes. Four and a half of those minutes, or 75% percent…
Blog
July 17, 2022
A well-designed and fully implemented knowledge management system (KMS) that’s available to everyone involved with services lifecycles (which…
Blog
July 2, 2022
To fully understand the differences between information management (IM) and knowledge management (KM), it’s important to understand the…