Resource Center

To fully understand the differences between information management (IM) and knowledge management (KM), it’s important to understand the…

Exceptional contact center performance is measured by how responsive your agents are and how quickly they’re able to…

Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your…

Knowledge management in the telecommunications industry helps companies in this highly competitive sphere leverage their organizational knowledge to…

Unlike most other business assets, knowledge is intangible and relies on human cognition, memory, and experience. Defining or…

The longer it takes for a company to onboard an employee, the more expensive the process becomes. Studies…

For most contact centers, the past few years have required swift operational pivots, especially when it comes to…

In a knowledge-based world, how your organization handles information can make all the difference in overall performance. Integrating…

Your knowledge base has tremendous power to improve user experience. It offers enhanced solutions for employee collaboration, customer…