Tel Aviv, Israel – November 27, 2025 – KMS Lighthouse, a global leader in AI-powered knowledge management solutions, is proud to announce its recognition with The AA at the 2025 European Contact Centre & Customer Service Awards (ECCCSAs) – Europe’s premier program celebrating excellence and innovation in customer service.
KMS Lighthouse was honored as a finalist in the competitive Best Use of Data & Insights category for its transformative work in partnership with The AA, one of the UK’s best-known and most trusted motoring organizations. KMS Lighthouse, in collaboration with The AA, celebrates their achievement as shortlisted finalists – reinforcing the impact and strength of their partnership, and data-driven innovation via their journey towards measurable CX transformation.
Driving Next-Generation CX through Knowledge-Powered Insights
The ECCCSA recognition highlights the impact of KMS Lighthouse’s knowledge management solution, which enables customers worldwide to unify data, empower frontline agents, and deliver more accurate, consistent, and personalized service experiences. The shortlisted solution focuses on improving agent decision-making, speeding resolution times, strengthening self-service effectiveness, and equipping leadership teams with actionable performance insights.
Sagi Eliyahu, CEO of KMS Lighthouse, commented: “We are honored to be recognized by the ECCCSAs in such an important category. Data and insights are the backbone of exceptional customer experience, and this achievement highlights the strength of our technology, our teams, and the collaboration behind this project. Whether winning or being shortlisted, this acknowledgment reflects the meaningful impact our knowledge management platform is delivering across enterprise service operations.”
Industry Recognition & Credibility
This ECCCSA acknowledgement follows a series of strong analyst validations for KMS Lighthouse, including:
- Named a Top 3 Leader in The Forrester Wave™: Enterprise Knowledge Management Solutions, Q4 2024
- Ranked a Leader in the IDC MarketScape: Worldwide Dedicated Knowledge Management Solutions 2024 Vendor Assessment
These recognitions reinforce KMS Lighthouse’s position as a global leader helping enterprises transform customer experience through knowledge-powered intelligence.
About KMS Lighthouse:
KMS Lighthouse Limited is a global leader in knowledge management solutions, providing innovative platforms that enhance organizational knowledge sharing and decision-making. Through advanced AI and automation technologies, KMS Lighthouse enables businesses to improve customer service, streamline operations, and achieve higher efficiency.
About The AA:
The AA is the UK’s leading provider of roadside assistance with approximately 2,700 patrols attending an average of 10,000 breakdowns daily and is rated by drivers as the first choice for electric vehicle breakdown. The AA has 16.3m customers across roadside breakdown and brokered motor and home insurance. The AA’s mission is to create confidence for drivers now and for the future – anticipating drivers’ needs since 1905 and striving to be always ahead. The AA provides services across its roadside businesses from AA Driving School and BSM, to DriveTech, the leader in driver education. In addition, AA Smart Care provides bookings for MOTs, maintenance, service and repair via our team of Mobile Mechanics in addition to AA certified garages. AA Cars is a trusted vendor of used cars with free history checks and breakdown cover. The AA’s insurance broker offers motor and home policies, operating a diverse panel of underwriters including the AA’s in-house underwriter, plus AA Financial Services and Accident Assist. The AA continues to invest in connected car innovation and digital services.
