Cut call center holding
times by 40%

Ready to impress your customers while reducing operational costs? Give your call center team the AI-Powered tools they need to deliver the best customer service possible.

Starting as low as only

$30/Month

Faster customer service starts with happier, more productive teams.

Increase First Call Resolution rates by 40% or more

By providing agents with lightning-fast access to accurate information, KMS Lighthouse greatly increases the likelihood of resolving customer issues on the first interaction.

Simplify package comparisons and elevate CX by 150%

Help customers navigate complex choices more efficiently, reducing confusion and frustration. with a clearer understanding of their options, increased customer trust and confidence in your brand will send satisfaction rates soaring.

Optimize agent performance with dynamic decision trees

By offering a clear path of actions, predefined decision trees quickly guide agents through the necessary steps in any situation – reducing errors and customer wait times while ensuring consistent service delivery.

See how we reduced our Customer Touchpoints by 15% and decreased our AHT by over 25 seconds

Putting your customers first. Whatever your industry.

Using KMS Lighthouse, Colmobil unified their service centers to improve speed and accuracy for customer queries

50%

Reduction in agent training time

12

Service Centers

Israel Government Office (IGO) deploys KMS Lighthouse to provide easy, quick access to its public services

50%

Reduction in agent training time

12

Service Centers

KMS Lighthouse drastically cut error rates for GE Healthcare’s life saving machinery while reducing agent training times

50%

Reduction in agent training time

12

Service Centers

fattal logo

Fattal implemented KMS Lighthouse software to streamline data management and retrieval — allowing employees to provide high-quality, personalized service

50%

Reduction in agent training time

12

Service Centers

aig logo

With KMS Lighthouse knowledge management, AIG shortened call duration times while improving first call resolutions

50%

Reduction in agent training time

12

Service Centers

dhl

By integrating KMS Lighthouse software, DHL connected its global data and call centers — resulting in dramatically higher rates of customer satisfaction

50%

Reduction in agent training time

12

Service Centers

TechStyle uses KMS Lighthouse to provide one source of truth to agents — helping them provide faster, more efficient assistance to customers

50%

Reduction in agent training time

12

Service Centers

Globe Telecom connects thousands of call center agents to shared knowledge across their organization with KMS Lighthouse software

50%

Reduction in agent training time

12

Service Centers

Support Your Support Team With KM Done Right.

Get started today with a free tailored demo from one of our knowledge experts.

Accessibility Toolbar