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Blog IVR Chatbots Machine Learning Does the Customer Care
July 23, 2018
Video Resource IVR, Chatbots, Machine Learning – Does the Customer Care!?
It was in the 1950 treatise, “Computing Machinery and Intelligence” that Alan Turing first laid down the fundamentals…
Blog New Trends Shaping Customer Experience
July 18, 2018
Video Resource New Trends Shaping Customer Experience
Blog Why it is Important to Get Valuable Insights on Feedback in a Call Center
July 11, 2018
Video Resource Why it is Important to Get Valuable Insights on Feedback in a Call Center
Gathering customer feedback used to be similar to getting feedback on anything. You would spend considerable time and…
Video alexa
Video Resource KMS lighthouse introduces its integration with Alexa
KMS lighthouse, a leading provider of knowledge management software for contact centers, introduces its ability of easy integration…
Blog Can Knowledge Management Help Eliminate Employee Mistakes
July 4, 2018
Video Resource Can Knowledge Management Help Eliminate Employee Mistakes?
Few things are more frustrating than your workers repeating the same errors. Repetitive mistakes result in lower revenue…
Blog Why to applying Knowledge Management to the Automotive Industry
June 27, 2018
Video Resource Why to applying Knowledge Management to the Automotive Industry
Now that we are in the summer this year, we can step back and take an assessment of…
Blog Critical Tips for Choosing a Knowledge Management Software Partner that is GDPR compliant
June 13, 2018
Video Resource Critical Tips for Choosing a Knowledge Management Software Partner that is GDPR compliant
Blog How a Call Center Can Benefit From a Knowledge Base Software
June 6, 2018
Video Resource How a Call Center Can Benefit From a Knowledge Base Software
Now that we are in the summer this year, we can step back and take an assessment of…
Blog Why QA and Product Managers are Natural Partners
May 28, 2018
Video Resource Why QA and Product Managers are Natural Partners
Blog Choosing a Knowledge Management Software Partner
May 23, 2018
Video Resource Choosing a Knowledge Management Software Partner
Blog Understanding Your Customers Customer Engagement Tools
May 16, 2018
Video Resource Understanding Your Customers: Customer Engagement Tools
Now that we are in the summer this year, we can step back and take an assessment of…
Blog The secrets of Data Streamlining for Successful Customer Experience
May 9, 2018
Video Resource The secrets of Data Streamlining for Successful Customer Experience
Your customers want your product or service, and you want to make paying for them as easy as…
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