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Blog AI for Customer Service
September 15, 2022
Video Resource How AI Supports Customer Service and Improves Customer Experience
What if there were an effortless way for your brand to: Boost customer experience (CX) by 150 percent?…
Blog Knowledge Management Tools
September 15, 2022
Video Resource Knowledge Management Tools: What They Are and How They Improve Customer Service
You’ve probably heard that knowledge management tools help you organize your company’s data into a central source of…
Video Partner, a leading telecom provider, describes the benefits of using KMS Lighthouse.
Video Resource Partner, a leading telecom provider, describes the benefits of using KMS Lighthouse.
Blog Knowledge Base in Artificial Intelligence
August 6, 2022
Video Resource What is Knowledge Base in Artificial Intelligence?
The average customer service call lasts six minutes. Four and a half of those minutes, or 75% percent…
Blog How to Implement a Company-Wide Knowledge Management System
July 17, 2022
Video Resource How to Implement a Company-Wide Knowledge Management System
A well-designed and fully implemented knowledge management system (KMS) that’s available to everyone involved with services lifecycles (which…
Blog Information Management vs Knowledge Management
July 2, 2022
Video Resource Differences Between Information Management and Knowledge Management
To fully understand the differences between information management (IM) and knowledge management (KM), it’s important to understand the…
eBook Cut Call Center Holding Times by 40%
Video Resource Cut Call Center Holding Times by 40%
Ask a customer how long on hold is too long, and they’ll likely say they don’t want to…
Blog Reduce Average Handle Time in a Contact Center
June 20, 2022
Video Resource Ways to Reduce Average Handle Time in a Contact Center
Exceptional contact center performance is measured by how responsive your agents are and how quickly they’re able to…
Blog Reduce Your Average Call Time Fast
June 12, 2022
Video Resource How to Reduce Your Average Call Time Fast
Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your…
eBook How Does Knowledge Management Affect Business Economics?
Video Resource How Does Knowledge Management Affect Business Economics?
Cost Savings And Business Benefits Enabled By KMS Lighthouse
eBook Boost The Accuracy of Your Support Tickets Responses
Video Resource Boost The Accuracy of Your Support Tickets Responses
Do your customer support processes use up huge amounts of resources? If so, you’re not alone. According to…
Blog telecom industry
May 26, 2022
Video Resource Knowledge Management is Changing The Telecom Industry
Knowledge management in the telecommunications industry helps companies in this highly competitive sphere leverage their organizational knowledge to…
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