Blog
June 13, 2017
Now that we are in the summer this year, we can step back and take an assessment of…
Blog
June 2, 2017
I will start off this post by saying the obvious. No, this is not a comprehensive list of…
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May 16, 2017
Our democracy is based on the wisdom of the crowd and always seems to us as (relatively) the…
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April 11, 2017
Blog
March 31, 2017
Lighthouse has been implemented as the knowledge management system in the organization's contact centers. The solution is an…
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February 21, 2017
Ben Fitzpatrick has been appointed Managing Director, North America at KMS lighthouse. Lighthouse, part of The Aman Group,…
Blog
January 16, 2017
The structure of knowledge articles is key to ensuring relevant content is easily found and consumed shortening interaction…
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January 3, 2017
Blog
December 14, 2016
A short while ago we conducted a brief experiment by having 3 separate live chat conversations with the…