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Blog Which guidelines should be followed when structuring knowledge
January 16, 2017
Video Resource Which guidelines should be followed when structuring knowledge?
The structure of knowledge articles is key to ensuring relevant content is easily found and consumed shortening interaction…
Blog Why is structuring knowledge important
January 3, 2017
Video Resource Why is structuring knowledge important?
Blog How Consistent are Digital Self Service Interactions
December 14, 2016
Video Resource How Consistent are Digital Self Service Interactions?
A short while ago we conducted a brief experiment by having 3 separate live chat conversations with the…
Blog KMS lighthouse Amdocs Digital Agent Assisted Partner
December 8, 2016
Video Resource KMS lighthouse – Amdocs Digital | Agent Assisted Partner
KMS lighthouse is proud to be listed as a leading digital partner in the new Amdocs Partners Catalog…
Blog It's Time to Analyze KM Processes
December 6, 2016
Video Resource It’s Time to Analyze KM Processes
Blog Clal Insurance Chooses KMS Lighthouse for its Customer Service Needs
March 3, 2016
Video Resource Clal Insurance Chooses KMS Lighthouse for its Customer Service Needs
Clal Insurance Chooses KMS lighthouse for its Customer Service Needs
Blog Mizrahi Tefahot Bank Chooses Lighthouse for its Branches
January 19, 2016
Video Resource Mizrahi-Tefahot Bank Chooses Lighthouse for its Branches
Mizrahi-Tefahot Bank (UMTB) expanded its business relationship with knowledge management solution company KMS lighthouse which enables customer service…

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