Blog
October 15, 2022
Real-world knowledge plays a vital role in human intelligence. So, too, does a knowledge base in AI. How…
Blog
September 15, 2022
Enterprise information management (EIM) solutions help organizations optimize, store, and process their data while ensuring it’s securely managed…
Blog
September 15, 2022
What if there were an effortless way for your brand to: Boost customer experience (CX) by 150 percent?…
Blog
September 15, 2022
You’ve probably heard that knowledge management tools help you organize your company’s data into a central source of…
Video
August 22, 2022
Blog
August 6, 2022
The average customer service call lasts six minutes. Four and a half of those minutes, or 75% percent…
Blog
July 17, 2022
A well-designed and fully implemented knowledge management system (KMS) that’s available to everyone involved with services lifecycles (which…
Blog
July 2, 2022
To fully understand the differences between information management (IM) and knowledge management (KM), it’s important to understand the…
eBook
June 26, 2022
Ask a customer how long on hold is too long, and they’ll likely say they don’t want to…
Blog
June 20, 2022
Exceptional contact center performance is measured by how responsive your agents are and how quickly they’re able to…
Blog
June 12, 2022
Average handle time (AHT), is one of the top call center metrics for measuring efficiency. How does your…
eBook
June 2, 2022
Cost Savings And Business Benefits Enabled By KMS Lighthouse