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eBook Boost The Accuracy of Your Support Tickets Responses
June 2, 2022
Do your customer support processes use up huge amounts of resources? If so, you’re not alone. According to…
Blog telecom industry
May 26, 2022
Knowledge management in the telecommunications industry helps companies in this highly competitive sphere leverage their organizational knowledge to…
Blog Managed Knowledge Asset
May 18, 2022
Unlike most other business assets, knowledge is intangible and relies on human cognition, memory, and experience. Defining or…
Blog Employee Onboarding Time
May 12, 2022
The longer it takes for a company to onboard an employee, the more expensive the process becomes. Studies…
Blog call resolution
May 12, 2022
For most contact centers, the past few years have required swift operational pivots, especially when it comes to…
Blog Integrate Knowledge Management With Your Business Processes
May 5, 2022
In a knowledge-based world, how your organization handles information can make all the difference in overall performance. Integrating…
Use Case Cut Onboarding Times
April 6, 2022
Time is money in every industry today. Recruiting and onboarding top talent requires an onboarding process that’s easy…
Blog smart knowledge base
April 5, 2022
Your knowledge base has tremendous power to improve user experience. It offers enhanced solutions for employee collaboration, customer…
Blog Knowledge Management System Efficiency Measurement
April 3, 2022
A successful knowledge management strategy contributes to achieving your objectives while enhancing operational performance and customer satisfaction.
Blog Knowledge Management In the Banking Sector
March 18, 2022
Despite frequent musings on their imminent demise, banks and their services are essential to global economies. It’s true…
March 13, 2022
Aligning your team and putting everyone on the same page is key for a good customer experience.
February 23, 2022
Founded in 1988, Cebu Pacific is Asia’s oldest low-cost airline. It has more than six thousand employees and…
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