Resource Center

ZIM Integrated Shipping Services Ltd is one of the leading carriers in the global container shipping industry. In…

Science tells us the brain has an essentially unlimited storage capacity for learning.  But, unfortunately, there’s much information…

Knowledge management is all about making essential information available to the people who need it. Document AI is…

A knowledge management portal is simply a web-based program that acts as a single point of access for…

Although 100 percent automated customer service is likely a long way off, existing customer service automation solutions are…

In this episode of 20 Minute Leaders, Sagi Eliyahu, CEO KMS Lighthouse sits down for a one on…

Most of the talk about AI-powered customer service focuses on how it improves the customer experience. It also…

Customer-facing or B2B, organizations want to deliver exceptional experiences that not only leave their customers feeling valued but…

Whether it comes from a virtual agent, a live agent, or some combination of the two, automation dramatically…

Self-service has become the first choice of most consumers. Studies show that nearly 90% of customers expect a…

Access the exclusive recording of TechStyle’s Customer Success Story by Chase Labrador, Senior Manager Communications

Access the exclusive recording of monday.com’s Customer Success Story by Tom Ronen, Head of Customer Success