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Access the exclusive recording from the 2021 KM & Automation Summit. Hear from industry experts from a range…

Access the exclusive recording from the 2021 KM & Automation Summit. Hear from the KMS Lighthouse team, Kate…

Automation in customer service is often thought to be an impersonal approach to handling customer problems and questions.…

There’s no shortage of customer experience (CX) thought leaders, so narrowing it down to the “Top 12” proved…

Chase Labrador Sr. Manager, GMS Communications at TechStyle Fashion Group will be presenting a customer success story at…

Megan B. Gutierrez Learning Experience Leader & Award Winning Deigner of Academy Mortgage talks about the importance of…

CEO of KMS Lighthouse. Leading the company's vision to disrupt the knowledge management market.

AI-powered customer service solutions can improve every aspect of your organization, including the online customer experience (CX), brand…

Enterprises are devouring more information than ever. Why, then, are so many still struggling to devise a knowledge…

CEO of KMS Lighthouse. Leading the company's vision to disrupt the knowledge management market.

Tracking and analyzing call center agent performance metrics should be part of your strategic business plan.

More companies are focusing on designing customer-centric approaches to live support. They’re hiring and training more qualified agents using…