Knowledge Management Case Studies

It's our one-stop shop for all of our technical information

Jamie Barry The AA

We achieved 86% adoption rate to the system in the first 6 months

Sofia Lecman Payoneer

We reduced our average handling time from 96 hours to 48 hours.

Elizabeth Chaloner lastminute.com

Since implementing KMS Lighthouse, new hires are meeting QA and AHT goals in less than 90 days, down from 6 months.

Burg Hughes GE HealthCare

We've seen a reduction in average handling time of over 30%

Iain Gibson Esure

KMS Lighthouse Enabled Us To Improve The Overall Productivity of The Entire Team

Assaf Tiran ZIM

Now we can provide agents with instant answers, eliminating the need to search through articles.

Harris D'Ambrosi Allianz Partners

We have implemented our organizational Google: thanks to the system’s high search capabilities, the tool has become the go-to solution for our teams when searching and sharing information.

Hilla Hadas Enosh

KMS Lighthouse Gave Us The Foundation To Build On For Tomorrow

Rolando Salinas Arbonne

KMS Lighthouse helped streamline our knowledge management and significantly boost operational efficiency.

Michal Sever Nayax

We have seen our internal average handle time drop in a very short period of time

Caleb Odum Point Broadband

Our Clients Shares Their Success Stories

Your customers love great answers, fast.