Get a Quick Assessment
We’ll do an assessment of your current knowledge management system and make recommendations for improvement, if needed, whether you choose to work with us or not.
And we promise, no high-pressure sales!
Today’s customers have high expectations and demands from logistics and shipping businesses—faster service, greater information, and more control. KMS Lighthouse recognizes that a main differentiator in the logistics industry is the level of customer service.
Satisfy end-to-end knowledge requests
Logistics companies need to bring their A game to deliver exact information across a range of service areas, including rate changes: for example local charges or seasonal peak surcharges, e-fulfillment and special orders, warehousing, shipping, and e-Commerce.
Add value to the digital customer experience
Agent call centers receive fewer calls and shorter call times when there’s significant information readily available to the customers. In a self-service approach, a customer can:
Logistics knowledge management tools increase business flexibility, improve quality of service, and leverage economies of scale and cost benefits.